This affects Bluetooth and our wireless dongle. We have seen several customers having issues with the remote connection, due to interference between USB 3.0 and 2.4GHz wireless devices.Check if dongle is properly connected to the active USB ports of the system then also try the other active USB ports.On some systems we have seen it necessary to pull the wireless receiver out of the USB port, slightly, to establish a connection.In order to verify all, we advise you to follow the steps below for troubleshooting.If it still not working please remove preferences and check if the Express Key Remote appear in Wacom Tablet preferences and if it's currently pairing.Unplug the dongle from the back of the Cintiq 27QHD see if you are using this device and plug it in your computer.

Please follow the troubleshooting steps below.

The ExpressKey Remote should be used at least 1.6 inches (40 mm) away from the pen.

The ExpressKey Remote should be kept away from objects affected by magnetic fields, such as watches and credit cards.

If the ExpressKey Remote is faulty, please check the customer's documents.

If these steps have been followed but the problem still remains, we may be dealing with a faulty ExpressKey Remote.

Use the steps below to troubleshoot the ExpressKey Remote.

Ensure customer understands how the ExpressKey Remote is meant to work.

Wacom properties tablet not found